These Terms & Conditions govern bookings and participation in animal encounter events hosted by Animalia Encounters. By making a booking, you agree to the following:

1. Bookings & Payments

• All bookings must be made through our official booking system or directly with us.
• Payment is required at the time of booking. We use Stripe to process payments securely.
• Prices listed are in GBP and include any applicable taxes.

2. Event Participation

• Guests must follow all safety instructions provided by our staff.
• Children under 16 must be accompanied by a responsible adult.
• We reserve the right to refuse participation to anyone who poses a safety risk to our animals, staff, or other guests.

3. Animal Welfare

• All interactions with animals are supervised and follow strict welfare guidelines.
• We reserve the right to alter or cancel parts of an encounter to ensure animal safety and wellbeing.

4. Cancellations & Refunds

📅 Customer Cancellations

• More than 72 hours before the event:
  ✅ Full refund or option to reschedule.

• Less than 72 hours before the event:
  ❌ No refund, but a one-time reschedule may be offered (subject to availability).

• No-show without notice:
  ❌ No refund or reschedule.

🐾 Business Cancellations

• If we must cancel due to unforeseen circumstances:
  ✅ A full refund or reschedule will be offered.

⚠️ How to Cancel or Reschedule

• Please contact us via email or phone.

5. Liability

• While we take every precaution to ensure safety, animal encounters involve inherent risks.
• By participating, you accept all responsibility for any personal injury or damage that may occur, except where caused by negligence on our part.

6. Photos & Media

• We may take photos during events for marketing purposes. Let us know in advance if you do not wish to be photographed.

7. Data Protection

• Personal data is collected and stored in line with our [Privacy Policy].
• Payment information is handled securely via Stripe and is not stored on our servers.
• We may also collect information through forms powered by Tally. This includes any data you voluntarily submit (such as contact details or responses) and is processed securely in accordance with our Privacy Policy.

8. Outdoor Areas & Ponds

• Please note that some of our encounter areas include ponds or natural water features.
• Children must be supervised closely at all times when near water.
• We are not liable for injuries or accidents resulting from unsafe or unsupervised activity near ponds or water features.

 Contact

For questions, cancellations, or rescheduling, please contact us at:
📧 animaliaencounters@gmail.com

📱 07740 587030