Privacy Policy


We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you make a booking or interact with Animalia Encounters.


1. Information We Collect

We may collect the following types of personal information when you book or contact us:

  • Contact Information: Name, phone number, email address
  • Booking Details: Event date, location, number of guests, special requests
  • Payment Information: Processed securely via Stripe (we do not store your card details)
  • Device Data: IP address, browser type, and basic site usage data (if applicable)



2. How We Use Your Information

We use your information to:

  • Confirm and manage your bookings
  • Process payments securely
  • Send booking confirmations and event details
  • Improve our services and communication
  • Fulfill legal and financial obligations

We do not sell your information to third parties.



3. Third-Party Services

We use trusted third-party providers to help operate our business, including:

  • Stripe – for secure payment processing. Stripe handles your payment data in compliance with industry standards. You can read their full policy at https://stripe.com/privacy.
  • Tally – for collecting form responses (such as contact forms, surveys, or feedback). Tally only collects the information you provide and stores it securely. You can read their privacy policy at https://tally.so/help/privacy-policy.



These providers are only given access to information necessary to perform their services and are bound by strict privacy obligations.



4. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. All payments are encrypted and processed over secure connections.



5. Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Request corrections or deletions
  • Withdraw consent to marketing communications
  • Object to certain types of data processing

To exercise these rights, contact us using the details below.



6. Data Retention

We retain personal information only as long as necessary to:

  • Complete your booking and event
  • Comply with legal or financial recordkeeping
  • Resolve disputes or enforce our terms



7. Children’s Privacy

Our services are not intended for children under 13 to book independently. We do not knowingly collect personal data from children without verified parental or guardian consent.



8. Changes to This Policy

We may update this policy occasionally. The latest version will always be available on our website and will include the most recent "Effective Date."



9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

📧 animaliaencounters@gmail.com